NHS Changes 1st November 2023

IMPORTANT UPDATE FOR NHS PATIENTS – PLEASE READ

Dear Patient,

NHS dentistry has undergone some significant changes and these changes will apply from 1st November 2023.

PLEASE NOTE THAT THESE CHANGES HAVE BEEN INTRODUCED BY THE SCOTTISH GOVERNMENT AND AFFECT ALL NHS DENTAL PRACTICES AND NOT JUST PRODENTAL.

We are still a mixed NHS and private practice.  If you are registered as an NHS patient, then this will continue.

1.      Free examinations/check ups will now be on an annual basis.  If you have any dental problems in the interim, then you will be seen for necessary treatment.

6 monthly exams will continue for Fife Dental Care patients and those who wish to be seen on a private basis.

2.      Please be advised that all charges for NHS dental treatment are being significantly increased by the Scottish Government, across all NHS Dental Practices.  As a result, for those patients who are not exempt from dental charges, you will notice a change in the fees.  Items that you have regularly paid for in the past, such as basic fillings, x-rays, dentures and extractions for example, will be more expensive from 1st November 2023.

Paying patients will continue to pay for 80% of costs with the NHS contributing the other 20%.  Exempt patients will continue to receive free NHS dental treatment, so please bring evidence of your exemption to all appointments.

3.      The number of treatments available on the NHS have been reduced so some options available in the past will now be private only.

4.      Some treatment options that were previously provided free of charge to the patient; for example, denture repairs are now no longer free.  The patient will have to pay for these and in some cases the new costs involved may have an impact on your choice of treatment.

5.      From 1st November 2023, any unscheduled/emergency appointments will now attract a charge.  This is a new fee introduced by the Scottish Government. Please be aware that if you are a non-exempt NHS patient and you attend for an emergency or unscheduled appointment, you will have a fee to pay, regardless of what treatment is involved.  Please do not be offended when asked to pay for these visits.  Thank you.

Please be advised that we respectfully request that any treatment carried out is paid for either in advance or on the day of treatment.  Please do not be offended if you are asked for payment each time you attend the practice and receive treatment.  This is our standard policy regarding payment.  Any outstanding fees that we have to ask for, will be subject to additional administration fees.

If you require further information regarding the changes then please speak to reception or your dentist.

If you have any complaint to make or comments regarding these changes. Then please be aware that these are significant changes made by the Scottish Government and not by us; therefore, please direct any comments to your local MSP/MP.

Thank you.

ProDental

Oct 2023

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Maintenance Plan

Our maintenance program, priced £15.00 per month, has been devised to provide the best value dentistry and long lasting preventative care.

This monthly subscription entitles you to:

  • Clinical examinations twice / year
  • All necessary radiographs
  • Full oral health assessment and treatment planning
  • Hygienist visits for scaling and treatment of gum disease, twice per year
  • Urgent same-day access to emergency treatment for pain and trauma
  • Emergency treatment e.g. dressings, re-cementing crowns etc.
  • A 15% reduction to our private treatment fees for all other treatment *
  • Refund by FifeIndepenDent of emergency treatment fees, for treatment elsewhere on holiday
  • Study Casts

*This does not include dental implants.

A guide to our services

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Payment Options

We accept cash, cheque and most credit and debit cards (Mastercard, Visa, Solo, and Switch).

A 50% deposit will be required to secure treatment plans and the balance will be required on completion. 

Appointment Scheduling

We understand that you have a busy schedule and recognise the need to provide an efficient service. We will make every effort to see you at your scheduled appointment time.

There will be no charge for changing your appointment provided that we are given at least 24 hours notice.

We will charge for missed appointments or late cancellations. This allows us to run efficiently and keep our fees at a reasonable level for you.

Customer Satisfaction

At ProDental we strive to avoid complaints, but should you have an issue please speak with your dentist and they will refer you to a complaints officer.